Tag: salford

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Update Winter 2020-2021

It’s been a long, hard winter, and we hope you’re all well. Here’s the latest news from FPA:

Rising Prices

On 5 February Ofgem announced their price cap increase, meaning a hefty rise in costs for everyone on default energy tariffs (and a likely rise in fixed tariffs as well, when they come due). Ruth London was on BBC TV News all day, with a substantial slot connecting issues from insulation and cladding to universal credit, pensions and homeschooling – and the need for a total reset because what we have now is killing us:

Check it out on Youtube. We also got a short bit on ITV’s Good Morning Britain, and a statement in Energy Live News. We’re glad to have a chance to comment, with the UK’s already holey safety net just a memory, and now with wages so low and in the middle of a pandemic, any increase in energy prices must come with immediate changes in our resources.

At the same time however, we’ve been hard at work as usual on heat networks, on insulation and cladding, on pensioners’ health and standard of living, and have pitched in on issues of heat pumps, regeneration, fracking, and more.

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Heat Network Nightmares

A “heat network” works like central heating for a whole block, estate, or district.

Phoenix Works

We’re working with Peabody tenants in a new build Tower Hamlets development, Phoenix Works. They have been battling sky high tariffs – and have won a reduction by one half! We’ll shortly be making this public, so watch this space. They are still fighting to get a full refund of their overpayment, secure a better tariff for the future, get repairs done promptly, get better heat controls, and above all to make the heat provider accountable to them – which at present, they are not.

Oval Quarter

Oval Quarter, Lambeth, where FPA was heavily involved in bringing heat provider E.ON to account, is again having serious problems with unreliability. We’re back working with them after a gap of several years, following publication of our report on that heat network, Not Fit for Purpose in 2017.

New Festival Quarter & St Clements

We’re also working with two other Tower Hamlets heat networks – at New Festival Quarter and at St Clements, where residents have long been fighting scandalous charges, and other issues including insulation and cladding. We recently organised a meeting for residents from all three developments to meet together with their MP, Apsana Begum. On 4 February Ms Begum committed to taking their issues forward with the council, the GLA, the heat provider and landlords, and in parliament.

Southwark

In Southwark, the battle continues to get heat networks in working order – and in the meantime to win compensation so that when they are not working, residents at least can afford to use space heaters to keep warm. Despite all the efforts of residents, Southwark Group of Tenants Organisations, and FPA the council’s assurances that “no one will be out of pocket” have not been fulfilled. We’re told there will finally be a policy of automatic compensation of £3 per day, starting in April this year. In the meantime the suffering – and the health costs – are unbearable. See the account in Inside Housing. People in cold homes are taking to twitter to raise concerns of their council home without heating, or one of a relative. One tweets: “OAPs in block Clifton Estate SE15 fed up with communal heating ALWAYS going off EVERY year during COLDEST spells” . Last week another tweeter asked: “if someone dies from a cold home, is this corporate manslaughter?”

Broken promises on national Covid protection

In May 2020, many heat providers signed an Agreement to ensure that heat network customers were protected and supported during the COVID pandemic, to prevent disconnections and cold. The latest monitoring report, by the Heat Trust, finds:

“rising numbers of disconnections from some suppliers during the coldest part of the year, low reconnection rates and declining levels of support given to pre-payment meter customers. Heat Trust is also concerned at failures of some suppliers to keep to the terms of the Agreement and report on their activities.”

Between persistent outages and unbearable prices

Unregulated, unaccountable and uncaring heat providers are likely to have deaths on their accounts this Covid winter, despite widespread and determined efforts. We will never know how many.

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Pendleton, Salford – on the way to court

Residents of Pendleton Together’s high rise towers in Salford are taking their landlord to court over fire risks, maintenance, ineffective heating through NIBE heat pumps, and the freezing temperatures they are enduring now that their cladding has finally been removed. Read FPA member Graeme Langton’s account here. And see here a write up in Manchester Evening News, exposing the terrible cold that Pendleton residents are facing this winter. A group of Pendleton residents plus a reporter from the Salford Star led a breakout group at our December conference Making Green Come True. So far, Pendlton Together seem to disregard all public disclosure of what they are imposing on their residents.

In the last few days, and in the same week that the fire risks at Pendleton were highlighted in the Grenfell inquiry, the fire door through which residents would escape the building has been  left broken and unusable. Residents were not even informed or given any alternative evacuation plan.

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Pembroke Park, Hillingdon – light at the end of the tunnel

There is finally good news from this estate, where FPA has been supporting residents for many years. After years of pressure from residents, and the changing climate post-Grenfell, a new estate management has decided to do something about the fact that the estate was built by Taylor Woodrow in 2010 with its insulation missing. Tenant Tracey Rogers wrote in, in January to tell us:

“after 10 years of being cold, A2 sent 4 people around today to investigate my moans. The outcome is my house has no insulation, my sons room has to have all the walls and ceiling removed, the insulation in the loft had all fallen down (what little was there) I have to be moved out of my property for at least 6 weeks. So yes I have been literally heating the street. My next battle will be compensation.”

Tracey later got back in touch to tell us that her home was a building site, the workmen wear no masks, no alternative accommodation was offered and her daughter and grandchildren, who live with her, have had to move out and find somewhere to live for six weeks in the middle of a pandemic.

There are still many residents in Pembroke Park whose homes are not being insulated at all, and who have no idea when or if they will be.

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Regeneration, embodied carbon, communities and fuel poverty

In January we worked with others at the Radical Housing Network to formulate questions to mayoral and GLA candidates on embodied carbon and other environmental effects of regeneration, also touching on rent control, and the use of empty homes. This was following taking part in their meeting about Lambeth’s on Central Hill estate, where people have been camping to prevent demolition of a close community as part of a regeneration scheme. Early in the morning of 10 February, demolition workers arrived outside Truslove House, sparking a demolition resistance action. Police initially left the occupation alone, but the Council called a Gold Command meeting and at its request the police returned (20+ police with vans) to clear the occupation and cordon off the site. The resistance saw 25 people attending over 6 hours. The campaign will continue.

Many of these housing and heating issues will be raised at  Homes for All’s  “Housing and Health Emergency” summit, Saturday 20th of February. Some of us from FPA will be taking part in the SHAC workshop exploring how housing workers and housing association residents have worked together to get results. Other workshops include one focusing on evictions, disrepair, rents, Grenfell, health and poverty. It will all be on Zoom. Do come along and let us know if there’s something you would like discussed. You can register here.

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Government policy

FPA have been active on a policy level, in January submitting responses to government consultations on improving energy efficiency in the Private Rented Sector, and on their plans for the integration -or rather, the disintegration of the NHS.

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Fracking, plastic, and the building industry

We are in communication with Plastics Rebellion about running a session on Plastics in Construction at their weekly Tuesday evening Zoom.

We hope to talk about the widespread and very large-scale use of plastic as a building material, specifically for insulation and cladding. This led directly to the Grenfell fire, as FPA laid out at the time here. The Grenfell connection could add a pointed message to the plastics campaign.

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Keeping the issues in the public eye

We have consistently raised issues of heating and insulation at meetings and conferences in the housing movement. As Suz Muna of Social Housing Action Campaign (SHAC) told us, regarding their 28 January housing safety conference:

“we’ll be happy to have you speak at the conference. Your group raises an often hidden and silent health hazard, but one which blights many lives.”

Similarly, On 19 January we attended and contributed to the launch of The London Tenants’ Manifesto on the right to warm, and affordably warm, safe and healthy housing. We tweeted out the Manifesto here.

On 27 January we joined forces with South East London Community Energy (SELCE) to speak at Lewisham Pensioners Forum Annual Health Fayre on ‘How to Take Action on Fuel Poverty’.

We have also put people who want to speak out in touch with the media, and have done extensive briefing of members of the press on fuel poverty (eg. for the Mirror’s current campaign), and on housing issues that leave residents cold (eg. for Inside Housing and the Building Centre). After contact with another journalist last year, we received a copy of her final report on incinerators, which are often a heat source for district heating, but a pollution source for miles around. Josephine Moulds dissects their low carbon credentials and the pricing of these schemes.

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Practical tips on personal energy saving

With Citizens Advice (UK) and the Solutions to Tackle Energy Poverty (STEP) project (H2020), En-Act have produced a series of 11 short videos that show how to save energy at home. While being informative, they are quite short and snappy. Here’s one about fixing draughty doors. Others cover electronics, kitchen, loft, bathroom, floors, laundry, lighting, radiators, windows and chimneys.

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Adding insult to injury in Salford: with rents and service charges set to rise, 127 Pendleton Together residents sign up to litigation

Cladding removal image
Cladding removal. Image credit: Local democracy Reporting Service (LDRS)

For several years FPA has been supporting residents of nine tower blocks, run by Pendleton Together on behalf of Salford Council, and several tenants took part in our December conference, Making Green Come True. The blocks all had cladding identical to Grenfell Tower’s, and many other similar dangers. This autumn, after years of tenants enduring life in a tinderbox, the cladding was finally removed – in time to leave them without insulation in a freezing winter, in the middle of a pandemic. To make matters worse, many of the flats are heated by NIBE heat pumps which are simply too expensive to run.

The tenants’ determined battles against impossible living conditions, neglect and intimidation are regularly chronicled in the Salford Star, see for example Salford NIBE fuel poverty scandal hots up in Pendleton (9 July 2015 (sic)) Salford cladding issues won’t be sorted until 2022 as solicitors move in (25 Nov 2020), Freezing salford tenants stuck in Pendleton blocks (12 Jan 2021), and most recently, Salford City Council set to approve increases for freezing tenants (2 February 2021).

Now the tenants have banded together to take their landlords to court, and Rowan Rose solicitors have been gathering the bountiful evidence of illegality.  Graeme Langton, tenant in one of the Pendleton Together tower blocks and an FPA member writes:

Adding Insult to Injury

127 Tenants living in the 9 tower blocks in Salford affected by dangerous cladding, faulty windows, NIBE heating systems that are too expensive to run, fire doors unfit for use, etc., have signed up to litigation action against Salford City Council and their housing managers Pendleton Together. They claim that their properties are unfit for human habitation.

Now Salford City Council, at a meeting next week, are set to approve rent increases for all properties of 1.5% (Consumer Price Index + 1%). Not only have tenants’ debts increased due to spiralling heating costs, but their anxiety and mental health issues have increased, living in fear of their surroundings.

Yet public records show that the Chief Executive for Salford City Council pocketed a total package of £243,707 during the financial year 2018/19 compared to £198,290 the previous year. A whopping rise of over £45,000. Add this to the many Section 106 payments and planning fees waived by the council, together with no affordable housing provision and the £25,000 a week spent on Fire Marshalls, these rent and service charge increases only add insult to injury.

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Still Not Safe — news from a Salford tower block

On the anniversary of Grenfell, I have been asked to write this blog post describing what its like living in a high-rise building with dangerous cladding on it like Grenfell had.  My name is Elizabeth and I live in a 22 story high rise housing association block in Salford, managed by Pendleton Together and owned by Salford council.

The block has flammable cladding. And a year on from the tragedy it still has the cladding on it except for the first three floors. And it’s been terrible living here since the tragic events for several reasons. Since the Grenfell fire me and several residents haven’t been able to sleep well and have been too scared to sleep, especially in the first few weeks. We were first promised that if anyone wanted to move they should just go to the Housing Association and they would look at our cases fairly. But unfortunately many residents, even the ones with kids on high floors and people with health problems and people with doctors letters recommending they are moved, have been denied a move. This has upset residents a lot since many kids and people with health problems died in Grenfell .

Elizabeth’s tower block in Salford – covered in flammable cladding

We have been told that removing the cladding is going to take two years and that they’re looking at installing sprinklers in the all the high rise blocks. A month after the Grenfell  fire the mayor  of Salford, Paul Dennett , said he would remove the cladding and that he wouldn’t wait for the report from the national and local government on testing whether the cladding that’s on our blocks is flammable like Grenfell.  And that he would borrow £25 million pounds to get the cladding off and keep residents safe.  Unfortunately, Pendleton Together only removed the first three rows, and a year later my block and many other blocks managed by Pendleton Together still have the major part of the cladding still on. Cladding only came off for the camera news crews and work stopped when the camera and TV news crews stopped filming.

There was a meeting I attended about a month after the Grenfell tragedy, which was held in Salford youth theatre, where the deputy mayor and other various speakers came to talk about Grenfell. When the meeting got heated the deputy mayor of Salford said we should be thankful he came, as he didn’t have to come to the meeting to let local residents know what the Salford Council was going to do about our unsafe home. He stated that the Salford council only had £25 million in its reserves, unlike Kensington and Chelsea, the council that the Grenfell Tower falls under.

In my block there is an internal fire alarm. When it goes off it only rings in the two exit stairwells which are located at both ends of the building, not the hallway, not the flats as it’s not connected to ring all the fire alarms to alert residents there is a fire in the building and to evacuate. The fire alarm is so quiet because the sound is coming from the stairwell. When it goes off, many residents don’t hear it. I and others have complained about that but nothing has been done.

We have had four fire alarms where residents had been told to evacuate the building and many residents were still inside with their kids and said they didn’t hear it. That’s no surprise since nobody lives in the stairwell.  I slept through one fire alarm as I couldn’t hear it as I was sleeping and it’s too quiet. If you have the TV or music on you might not hear it, or if you’re sleeping.

Secondly we have no fire blankets or small fire extinguishers to put out small fires, like many flats have for safety.

Thirdly we have no Tenants Association due to the fact the housing association locked us out of the community room and said not enough people attend the meeting. We usually have between 5 and 10 people at our tenants meeting, but they said it’s not enough. So we can’t make an official complaint as the Tenants Association meeting as we aren’t official. It’s been like that for two years now. Our community room has never been open to the tenants officially, it’s been used by the cleaners and by other blocks for their meetings, which is very unfair.

 If one tenant types a letter expressing the complaints of several tenants, the Housing Association will target the person whose address is on the letter and say that they’re the only one complaining. We have to put a resident’s address on the letters as a reply address, as the community room doesn’t have an address or letterbox,  that was binned after the refurbishment

We were promised raised beds to grow vegetables and fruit since many residents are on low incomes. We were hoping to donate the vegetables and fruit to the food bank but that never materialized even though it was on the plans of the refurbishment of the block.

We also have very expensive heating system called the NIBE system , that many residents can’t afford and that other housing associations have had to rip out due to expensive bills that it causes  for residents. Residents have complained about the NIBE but the Housing Association has just blamed the residents and said they haven’t use the NIBE properly.

The major refurbishment of our block included an electricity installation, and it’s caused many power surges that have tripped the electricity in my flat and others’ flats.  My cooker which was only a year and half old tripped my electricity and cut all my electricity off in my flat due to a power surge.  I called out the housing association, they sent an electrician who said it was my cooker. I then called the manufacturer who tested my cooker and said there was nothing wrong with it. My friend who lives in another flat also had problems with her cooker ever since the electricity refit. Her cooker is not working properly. We have never been offered any compensation and being unemployed I had to pay the bill just for the manufacturer to tell me there nothing wrong with my cooker.

Grenfell tower – hundreds of tower blocks around the UK are not fire safe

 Grenfell residents and their blog was complaining about the power surge since their refurbishment. It’s really worrying that we having the same problem. As it’s strange for a fridge freezer to catch fire. Rumours are that it’s the electricity surges and the upgrade of the block that made the fridge catch fire. I can’t know for sure but I don’t believe that fridges randomly catch on fire .

After Grenfell I don’t trust the Tory Government , my local council or the Housing Association.  It’s disgusting that a year after Grenfell many residents haven’t been rehoused.  And that residents who live in high rises like Grenfell with this cladding are being ignored. Its stinks of class warfare to me. Our lives don’t matter in these austerity times.

The housing association lastly have put fire marshalls who are meant to walk the floors 24 hours a day, but many residents have complained that they are always downstairs on the ground floor and never seen walking the floors. If the fire alarm goes off they are meant to run up stairwells , go on each floor  and alert residents to evacuate the building, but in practice they only seem to be on the second  floor or on the ground floor when the fire alarm has sounded, which has made many residents feel unhappy and unsafe.

These are the reasons why many residents are unhappy living in these high rises, because their problems aren’t being addressed and they are being denied a move to safe accommodation.

You can join the ‘Safe Cladding and Insulation Now’ facebook group to share your story and hear from others here.
Full details of the Fuel Poverty action ‘Safe Cladding and Insulation Now’ campaign can be found in the Cladding & Insulation sections of our website.